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Privacy & Cookies


Updated 16/05/18 in accordance with new General Data Protection Rules (GDPR) on data protection which came into effect on the 25th of May 2018. Nothing has changed about your current settings or how your information is processed. We’ve simply improved the way we describe our practices with your data.

At Neon Gray we take your privacy very seriously. In the name of transparency, we have updated our Privacy Policy to make it even clearer what personal data we process about you, why we process it, where it comes from, how it is lawful for us to do so and what rights you have.

We only use your personal information to process product orders made through our site. Specifically, the information you consent to give on the form you fill in at checkout or when setting up an account. Without this information, we would not be able to process and post your order. We will not share your information with a third party.

When checking out as a guest, information for each order is stored securely in the event that you should contact us in the future to discuss your order. If you have created an account, we do not see or store the password you use to log in. Your account details are stored securely for your convenience as a return customer. Our website is hosted by Shopify. We use their platform to process your order(s) after you have been through the checkout. As outlined on our Orders and Delivery page, we do not see or store your card details.

You reserve the right to ask for your personal information to be deleted at any time by getting in touch with us. Should you wish to report a concern regarding the use of your personal data, you reserve the right to contact the Information Commissioners Office.

You can ‘opt in’ to our newsletter either by filling in the form provided or by ticking a specified box at checkout. We will never add you to our newsletter by default. 




As is common practice with almost all professional websites this site uses cookies. Cookies are tiny files that are stored on your computer by your web browser when you access a website to improve your browsing experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however, this may downgrade or break certain elements of this site’s functionality. For more general information on cookies, please see the Http Cookie Wikipedia article.


Here at Neon Gray, we use cookies very sparingly, the details of which are below. We do not use cookies to store any of your personally identifiable information.

We offer you the user an option to purchase products from our site using e-commerce or payment facilities. When you add an item to your basket, we use a cookie to remember what you have added to allow you to continue to browse without losing the contents of your basket.

We also use cookies provided by trusted third parties.

Our site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your Twitter, Pinterest and Facebook accounts in various ways. You will already be familiar with the Facebook like button or the Twitter tweet button. For these to work, Twitter, Pinterest and Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


You can prevent the storage of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will result in disabling certain functionality and features of our site as outlined above. Therefore it is recommended that you do not disable cookies. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to websites.


Hopefully that has clarified things for you. However, if you are still looking for more information then you can get in touch with us by email and we will do our best to help.