Free standard UK delivery on orders over £50!

Orders, Delivery & Returns


You do not need an account in order to purchase from  You can simply check out as a guest.  The option to create an account is offered at checkout.  If you choose to set up an account, I will NOT share your details or spam you. Please see my Privacy Policy for further information on how I use your data to process orders.

Once an order is placed, you will receive an email to confirm that I’ve received it. 

Once your order is ready, I’ll safely pack it and send you a confirmation to let you know that it’s on it’s way.

I aim to dispatch your order within 3 business days (please see below for business days) of receipt of payment however, I will advise you of any considerable delay if I'm experiencing large order volumes.

Online business days are Monday – Friday.



I use Shopify as my merchant for payments. Shopify accepts the following cards:

American Express
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

Shopify automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL). Here at Neon Gray, I don’t see or handle your payment details.

Once your payment is successful, you will receive an email confirming your order. You will not be sent a paper receipt.



I use Royal Mail for postage and delivery on all orders. I keep my postage and packaging charges to an absolute minimum. If you buy a single greetings card, I’ll even post it free within the UK!

UK Delivery

Standard delivery is via Royal Mail 1st Class. Your order should arrive within 1 to 3 working days after dispatch. I offer free Standard delivery on all orders over £50.

Express delivery is via Royal Mail Tracked 24. Your order should arrive the day after dispatch.

Please understand that I cannot guarantee these delivery times. These times are aimed for by Royal Mail.


International Delivery

For all international orders, I use Royal Mail International Standard or International Tracked and Signed. Within Europe your order should arrive within 3 - 5 working days after dispatch. For the rest of the world the delivery aim is 5 - 7 days after dispatch.

Please understand that I cannot guarantee these delivery times. These times are aimed for by Royal Mail. There are currently delays with shipping to the USA and Canada due to Covid 19 and delays with shipping to Europe due to Brexit. Please allow extra time for your order to arrive. I strongly advise opting for tracked and signed on all international orders.

The UK has now left the EU and the Brexit process has become challenging. Please understand that I am doing my best to make sure all the necessary information is on parcels to ensure a smooth customs process. All orders that are being posted outside of the UK will require a customs declaration form. Unfortunately additional customs charges may be applied once the parcel has entered your country.
  • If your order is under €150, you will be required to pay import tax at your country's rate.
  • If your order is over €150, you will be required to pay import duties set by your customs authority.
  • I cannot guarantee what the exact charges will be after the parcel has left the UK.
  • If you do not pay the required customs charges by the deadline set, your order will be returned to me.



If your order does not arrive or is damaged upon arrival please get in touch so that I can liaise with The Post Office to resolve this for you. Please note that prints may be posted separately from the rest of your order to protect them.



If you are not completely satisfied with your product(s) when it arrives, please get in touch within 14 days (after receipt) to let me know that you are unhappy with your order and why. If I cannot resolve this for you, the product(s) must be returned to me within a further 14 days. They must be in saleable condition with the necessary postal insurance to cover loss or damage for a full refund including delivery. You will be responsible for the cost of return. Your refund will be paid to you as soon as possible after I receive the returned item(s). If a discount code or offer was applied to the product you're returning at the time of purchase, your refund will be for the discounted price. 

It is important to note that colour, brightness and contrast vary greatly from monitor to monitor. Please understand that your item(s) may not look exactly as you see it on your own monitor or smartphone at home. My photographs have been digitally processed with a precise calibration for optimum colour and saturation and as such may not match what you see on your devices. Rest assured that the product you will receive has the precise colouring that I have intended.