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Frequently Asked Questions (FAQs)

 

Here is a list of the questions that I get asked most often. If you cannot find what you are looking for, please contact me.

 

Q. DO YOU HAVE A STUDIO OR SHOP WHERE I CAN COME AND SEE YOUR PRODUCTS?

A. I work in an open studio which I sharing with 3 other small creative businesses.  You can find me at 24A Argyle Court, The Hidden Lane, 1103 Argyle Street, Glasgow G3 8ND.  We’re located at the top of the stairs and our shop is open.

 

Q. CAN I PURCHASE A PRODUCT WITHOUT CREATING AN ACCOUNT?

A. Yes.  You can simply check out as a guest.  The option to create an account is offered at checkout.  If you choose to set up an account, we will NOT share your details or spam you.

 

Q. DO I NEED A PAYPAL ACCOUNT TO BUY SOMETHING?

A. No. I use Paypal as my merchant for online payments which allows you to pay via debit or credit card or alternatively, you can login if you have a Paypal account to pay. For more information see our Orders and Delivery page.

 

Q. I CAN’T SEE THE OPTION TO PAY WITH A CREDIT OR DEBIT CARD, WHAT HAS HAPPENED?

A. If you are not presented with the option to pay with a debit or credit card, it may be because you or someone who uses your computer is still logged in to Paypal from a previous session.  Paypal automatically detects this and will assume that you want to proceed using your account.  You will need to logout of Paypal, return to your basket and proceed again.

 

Q. WHAT IF I’M NOT HAPPY WITH MY ITEM WHEN IT ARRIVES, DO YOU OFFER A RETURNS POLICY?

A. Yes. If you are not completely satisfied with your order when it arrives, please send me an email in the first instance to let me know. I will do my best to work with you to resolve this and if necessary you can send your item(s) back to me for a refund. Please see the Orders and Delivery page for more information.

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